FAQ
FAQ
CONTACT US
How can I contact Customer Service?
For assistance with an order, product inquiry, return, exchange, or general question, please contact support@sdxotic.com.
To help us process your request as efficiently as possible, please include your 4-digit order number or the full name used to place the order.
SIZING
How do I know what size to order?
Where applicable, available size options are listed on the product page. Customers may refer to our Size Guide for additional sizing information.
For products without selectable size options, the recommended size range is listed directly in the product title. Many of these garments are constructed using highly stretchable fishnet fabrics or premium 4-way stretch spandex blends, allowing a single size to comfortably accommodate multiple body sizes.
If you require additional sizing assistance prior to placing your order, please contact Customer Care with your measurements and the style you are interested in. Sizing recommendations are provided for informational purposes only and do not guarantee fit.
SHIPPING
When will my order ship?
The standard processing time for most orders is 1-3 business days, excluding weekends and holidays. Most small orders are shipped within 24 hours. Estimated delivery times are in addition to the applicable processing time. Processing times may be extended during sales events, holidays, product launches, periods of high order volume, or for custom-made products.
While Express Shipping orders are prioritized for fulfillment, a processing time of up to 3 business days may still apply to larger or custom orders. Customers requiring expedited order processing or delivery by a specific date should contact support@sdxotic.com prior to placing an order or before the order is marked as shipped. While we will make every reasonable effort to accommodate such requests, expedited processing and requested delivery dates cannot be guaranteed and remain subject to operational capacity.
Can I receive my order faster?
Customers who wish to expedite the processing of their order must contact support@sdxotic.com prior to the order being marked as shipped. While we will make every reasonable effort to accommodate such requests, expedited processing cannot be guaranteed and remains subject to operational capacity. Expedited order processing does not modify the shipping method selected at checkout, and the estimated transit time associated with the selected shipping service will continue to apply.
Upon request, customers may upgrade their selected shipping service for an additional charge, provided the order has not been marked as shipped. This option is not available for orders for which Express Shipping has already been selected at checkout.
Do you offer Overnight Shipping?
Yes. USPS Express Shipping is our fastest available shipping service and is available for most major U.S. cities. For eligible destinations, USPS Express Shipping generally provides overnight delivery to most major cities or delivery by the next business day no later than 2:00 PM, subject to USPS service availability and destination eligibility.
USPS Express Shipping postage is non-refundable, except where USPS fails to meet its published delivery guarantee. Eligibility for any postage refund is determined solely in accordance with USPS policies and service guarantees.
ORDER CHANGES & CANCELLATIONS
Can I make changes to my order after placing it?
Yes. If you need to update your shipping address, change the size, color, or item(s) in your order, or add additional products, simply contact our Customer Care team as soon as possible. We are happy to accommodate order changes whenever possible before your order is marked as shipped.
Can I cancel my order?
Yes. Orders may be cancelled at any time before they are marked as shipped. Once an order has been marked as shipped, it can no longer be cancelled. To request an order change or cancellation, please contact support@sdxotic.com and include your order number for the fastest assistance.
RETURNS & REFUNDS
What is your return policy?
Eligible items may be returned within 30 days of purchase, provided they are unworn, unused, in their original condition, and returned with all original packaging.
For hygiene reasons, intimate apparel, bodysuits, thongs, gift cards, final sale items, and other non-returnable products cannot be returned unless they arrive damaged, defective, or incorrect.
Please refer to our Return Policy for complete eligibility requirements.
How do I start a return?
To initiate a return, please contact support@sdxotic.com with your order number and reason for the return. Returned products must be unworn, unused, and returned in their original packaging. Deficient products will not be accepted. Upon approval of your return request, return instructions will be provided.
For Change of Mind returns, the customer is responsible for all return shipping costs. Where applicable, return shipping costs of up to $8 USD may be deducted from the refund amount. Return shipping is provided at no charge for approved exchanges.
Returns submitted without prior authorization may not be accepted.
For complete terms, conditions, eligibility requirements, and exclusions, please refer to our Return Policy.
When will I receive my refund?
Once your return has been received and inspected, approved refunds are issued to your original payment method. Please allow 5-10 business days for your financial institution to process the refund after it has been issued.
LOST OR STOLEN PACKAGES
What if my package is lost or stolen?
Risk of loss and title to products pass to the customer upon delivery of the order to the shipping carrier. Once an order has been accepted by the shipping carrier, delivery is the responsibility of the carrier.
If your tracking information indicates that your order has been delivered but you have not received it, we recommend verifying the delivery address provided at checkout, checking around your property, contacting members of your household or nearby neighbors, and contacting the shipping carrier directly to obtain additional delivery information or proof of delivery.
How can I file a claim?
If you believe your package has been lost or stolen, we encourage you to file a claim directly with the shipping carrier as soon as possible. For domestic USPS deliveries you may begin a claim at https://www.usps.com/help/claims.
Upon request, we will provide reasonable assistance, including available shipping documentation, to support the carrier's claims process. Please refer to our Shipping Policy for additional information regarding lost, stolen, or delayed shipments.
PRODUCT CARE
How should I care for my garments?
To help preserve the quality, fit, and longevity of your garments, we recommend hand washing in cold water with a mild detergent whenever possible. If machine washing, turn garments inside out and wash on a cold, gentle cycle with like colors. We recommend placing delicate items in a mesh laundry bag to help protect fabrics and embellishments. Do not bleach or use harsh chemicals. Hang or lay flat to air dry, and avoid tumble drying or ironing directly on rhinestones, specialty fabrics, or embellishments. With proper care, your garments will maintain their color, stretch, and overall appearance for years to come.
WHOLESALE
Do you offer wholesale pricing?
Yes. Wholesale pricing is available for qualifying orders with a minimum quantity of 10 pieces. You may choose from any styles included in our wholesale listing or create your own custom wholesale bundle from selecting any styles on our website. Custom wholesale bundles may be subject to different pricing and minimum order requirements. If you require a custom quote, please contact our team at support@sdxotic.com to get started.