FAQ
FAQ: Frequently Asked Questions
CONTACT
What is the best way to contact SD Xotic Customer Service?
Email us at our support email: support@sdxotic.com or message us directly on Instagram. If you decide to message us on Instagram (@sdxotic), please leave a comment under one of our posts for a faster response.
RUSHED ORDERS
I need an item ASAP, what should i do?
If you need to place an order ASAP or need an order rushed, message us directly via email. Rushing your order will bump your order up in the queue so that you may receive it in a timely manner. If you have already purchased, let us know as soon as possible what date you need the item by. If you contact us on Ig, please comment under a photo as well for a faster response. Rushed orders require a minimum fee of 25% of your order total.
SHIPPING
How long is order processing and shipping? '
Total processing time and delivery— Majority of orders are processed and delivered within 1-5 business days with USPS Priority Mail and 1-9 days with USPS Ground Advantage. Ground Advantage is our most affordable shipping option and chosen shipping method does not affect the priority of your order in our queue. Please advise that processing and shipping times are variable during periods of higher order volume.
What if I need my item right away or by a specific date?
Please let us know AS SOON AS POSSIBLE, preferably in advance before you order, so we can make accommodations. We do offer Priority Express Overnight to 2-day shipping but not all items are Ready-To-Ship and depending on the item(s), your order may require extra days for order processing. Please message us directly if you need your order to arrive at or by a specific date. If you are unsure about Ready-To-Ship items, shipping times, or unsure if you need to select overnight shipping, please message us directly.
International Orders
SD Xotic items are available worldwide as we offer international shipping at affordable rates. Depending on where you are located, for We are not responsible for delays due to customs.
Wholesale Shipping
Larger orders may have variable processing times. Wholesale and custom orders typically take 1-2 weeks for order processing depending on which styles you order, your package may arrive even sooner.
Does SD Xotic ship internationally?
Yes, we ship worldwide. Most international orders are shipped with USPS Priority Mail International, others may be shipped with UPS or DHL. Most USPS international orders are delivered within 5-8 days.
HOW TO CARE
How do I care for handmade outfits?
The recommended care method is handwashing. Hand-wash all of your SD Xotic gear in cold or lukewarm water and air dry. You may machine wash with a mesh laundry bag on a delicate setting and tumble dry on medium to low heat.
WHOLESALE ORDERS
Does SD Xotic provide wholesale?
Yes, you can choose between any of the bundles from our various listings in our wholesale catalog. Outfits not included in the listing may be substituted or added upon request.
Does SD Xotic provide custom wholesale order requests?
Yes, for custom wholesale orders please provide photos of the outfits you want to order or provide the names of each style as well as specified attributes such as color or finish. We will provide you with custom pricing. Please keep in mind that there is an MOQ (minimum order quantity) of 10 outfits for all wholesale orders unless otherwise specified. Please send us your choices via email at support@sdxotic.com.
How can I order a custom outfit?
Please inquire directly via support@sdxotic.com for the fastest response. You may also inquire on IG or Etsy. Custom outfits will require full payment at the time of purchase. All custom outfits start at a minimum of $150. Please contact us as soon as possible as custom orders can take anywhere from 1-4 weeks to make depending on the style and materials needed. Full payment must be made before we begin your custom outfit. PLEASE ADVISE: We do have a special occasion collection and there is NO NEED to inquire before purchasing these outfits.
REVIEWS AND/OR CONCERNS
Thank you so much for your purchase! Please consider leaving a review, it would be much appreciated.Please email or message us if your review has an added photo or video of yourself so you may be rewarded with a discount code for future use! QUESTIONS AND/OR CONCERNS: Please message the shop directly at support@sdxotic.com and we will get back to you as soon as possible.
RETURNS/EXCHANGES
What is your return policy?
All items are considered lingerie and therefore, final sale. Please make a claim with your delivery service provider for lost or stolen packages. Incorrect/Defective items are eligible for return. Please inspect your order upon delivery and contact us immediately you received a defective or wrong item. Return incorrect/defective items as soon as possible as returns for incorrect/defective items are due within 14 days from the date of delivery.
What if I want to cancel my order?
You may cancel your order within 48 hours from the time of placement.
How can I cancel an order in the processing/shipped phase?
We are an All Sales Final exoticwear store as all of our items are considered lingerie. SD Xotic is not liable to pay return shipping costs for cancelled orders that we were not made aware of as well as for unwanted items upon delivery. For orders in the processing phase, contact us directly at support@sdxotic.com so we can assist in having your order cancelled and/or rerouted back to us.
Only in unprecedented, special circumstances can one be liable for a restocking or cancellation fee. For example, orders that require multiple customizations, large orders including handmade items because these items are timely to create, etc. Some orders may have a restocking fee so the faster they are cancelled the lower the restocking fee. The fee is variable and upon the following: time spent preparing the order + the price paid at checkout before shipping or tax. All US orders including PR and HI will be refunded tax and shipping automatically. international orders will get a full refund (not including unprecedented, special circumstances, or cancelled shipped orders)
Shipped or delivered orders will need to be returned by the customer within 14 days from the date of delivery. We are an All Sales Final exoticwear store as all of our items are considered lingerie. SD Xotic is not liable to pay return shipping costs for cancelled orders that we were not made aware of as well as for unwanted items upon delivery.
NEED MORE HELP
Still need more help, what can I do?
You may contact us for fastest response directly at support@sdxotic.com. For less urgent requests or inquiries you may visit SDXOTIC on IG and send us a direct message. For IG only- Please keep in mind that we are quickly growing and commenting under one of our posts will help us to see and get back to your message as soon as possible.