FAQ
FAQ: Frequently Asked Questions
CONTACT US
How can I contact Customer Service?
For questions about your order, please email us at support@sdxotic.com. Be sure to include either your 4-digit order number or the full name associated with the order in your message. This allows us to assist you as efficiently as possible.
If you reach out to us on Instagram (@sdxotic), please note that our page is growing quickly and we may not always see direct messages right away. For a faster response, we recommend leaving a comment on one of our posts so our team can get back to you as soon as possible. Please note email is the preferred method for the fastest response.
SIZING
Do you have a size chart?
Yes! Our size chart is available on the website and can be accessed anytime through the footer menu or directly at this link: Size Guide.
Please note that all of our sizes are listed in U.S. sizing.
Are your fishnet styles one-size-fits-all?
Our fishnet/mesh/lace designs do have flexibility and can fit a range of sizes, which are clearly listed in the product title.
For most fishnet items that come with a size option, the size selection usually refers to the thong included with the outfit. The thong is corded to the chosen size, while the fishnet piece itself is designed with stretch and can typically accommodate the size range noted in the listing.
SHIPPING
Processing Times: Please allow 1-3 business days for us to process your order before it is shipped. Processing times may vary during sale events and periods of higher order volume. If you would like to expedite the shipping process— please email the store directly at support@sdxotic.com and we can let you know if it’s possible. Most small orders are shipped within 24 hours.
Priority Mail: Orders are delivered within 1-3 days after being shipped.
Ground Advantage: Orders are delivered within 2-5 days after being shipped.
Most local orders within the Southern California area are delivered within 1 business day after order processing.
Express Shipping: Orders are delivered overnight or the following day by 6 PM per USPS Express Shipping guarantee. Please note processing times when placing your order.
Note: Delivery times are based on the shipping method chosen and may vary depending on your location.
Express Shipping Insurance
All USPS Express shipments automatically include insurance. This means your items are covered if lost or stolen during the shipping process.
If you ever need to file a claim, you can do so directly with USPS at the following link: USPS Claims
If you need your order by a specific date, please email us at support@sdxotic.com as soon as possible. We’ll do our best to move your order up in the queue and accommodate your request.
Please note that a rush fee may apply for larger orders or more intricate/customized items. For orders where a rush fee applies, we guarantee the fastest possible order processing and will ship your items within the time frame needed to ensure they arrive on time.
Rushed shipping vs Express shipping?
Rushed shipping speeds up how quickly we process your order before it is handed over to the shipping carrier. Express shipping, on the other hand, refers to faster delivery times provided by the shipping carrier.
How do I select rushed shipping for my order?
When placing your order, you may checkout as usual. Please send us a message before or after placing your order to discuss any associated fees for this service. You may contact us directly at support@sdxotic.com.
INTERNATIONAL ORDERS
We ship worldwide!
Carriers: Most international orders are shipped via USPS Priority Mail International, but some may be shipped with UPS or DHL, depending on the destination and shipping options.
USPS Priority Mail International: Typically arrives within 5–8 business days.
Details: This is a cost-effective option that includes tracking and limited insurance coverage. Actual delivery times may vary based on customs processing in your country.
USPS Express International: Usually arrives within 3–5 business days.
Details: This is a faster option with tracking, insurance, and priority handling. Like Priority Mail, delivery times depend on customs clearance and your location.
DHL eCommerce / Parcel International: A more budget-friendly shipping tier covering international delivery. For shipments to Canada and Europe, expect transit times of about 4–8 business days.
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Delivery times for global destinations (beyond Canada and Europe) may range from 8 to 14 business days
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Delivery times for global destinations (beyond Canada and Europe) may range from 8 to 14 business days
For either service provider, unexpected delays can occur due to customs or local postal services.
WHOLESALE INFORMATION
Bundles: Choose from any of the bundles listed in our wholesale catalog.
Custom Requests: Outfits not included in the listings can be substituted or added upon request.
Custom Bundles: Custom bundles starting at MOQ of 10 pieces unless otherwise specified. Please send your wholesale order choices to us via email at support@sdxotic.com.
For more details or to request a quote, feel free to reach out to us!
Wholesale Shipping
Wholesale and custom orders typically take 1-2 weeks for order processing and shipping. Some wholesale orders ship out in just a few days depending on which styles you order.
HOW TO CARE FOR YOUR SD XOTIC GEAR
Hand Wash: For best results, hand-wash your items in cold or lukewarm water and air dry.
Machine Wash: If machine washing, use a mesh laundry bag and select the delicate setting.
Drying: Air drying is recommended, but you may tumble dry on medium to low heat if necessary.
Proper care will keep your gear looking vibrant and lasting longer!
REVIEWS
Happy with your order? We’d greatly appreciate it if you could leave a review! If your review includes a photo or video, please contact us directly at support@sdxotic.com, and you may receive a discount code for future purchases as a thank you.
RETURNS
What is your return policy?
All items are classified as lingerie and are final sale. For lost or stolen packages, please contact your delivery service provider to file a claim.
As an exotic wear store, SD Xotic operates on an All Sales Final policy, as all items are considered lingerie.
LOST, STOLEN, OR MISSING PACKAGES
USPS Claims (for insured packages)
If your order was shipped with USPS Priority Mail or another service that includes insurance, you may be eligible for reimbursement if your package is lost or stolen in transit.
- To file a claim, visit: USPS Claims
- Claims can be submitted online and require proof of value and proof of insurance (such as your order receipt).
USPS Missing Mail Search (for all mail types)
If tracking shows your package is stuck, delayed, or never arrived, you can also request a Missing Mail Search with USPS. This helps USPS locate and redirect misplaced packages.
- To start a search, visit: USPS Missing Mail Search
- You’ll need your tracking number, shipping and delivery addresses, and package details.
👉 We recommend starting with a Missing Mail Search if tracking hasn’t updated, and filing a Claim if USPS confirms the package is lost or stolen.
NEED MORE HELP
Still need help?
For questions about your order, please email us at support@sdxotic.com.
To help us locate your order quickly, be sure to include either your 4-digit order number or the full name associated with the order in your message. This allows us to assist you as efficiently as possible.