FAQ
FAQ: Frequently Asked Questions
CONTACT
How can I contact Customer Service?
Email us at support@sdxotic.com or message us directly on Instagram. If you message us on Instagram (@sdxotic), please note that we are rapidly growing everyday, leaving a comment under one of our posts will help us get back to you as fast as possible.
SHIPPING
Processing Times: Please allow 1-3 business days for us to process your order before it is shipped. Processing times may vary during sale events and periods of higher order volume. If you would like to expedite the shipping process— please email the store directly at support@sdxotic.com and we can let you know if it’s possible. Most small orders can be shipped within 24 hours.
Priority Mail: Orders typically arrive within 1-3 days after being shipped Ground Advantage: Orders are delivered within 2-5 days.
Express Shipping: Orders are delivered overnight or within 2 days, depending on your location. Please note processing times when placing your order.
Note: Delivery times are based on the shipping method chosen and may vary depending on your location.
What is rushed shipping?
Rushed shipping is a service we offer to expedite the processing of your order. By selecting this option, your order will be prioritized in our system and processed faster than standard orders.
Rushed shipping vs expedited shipping?
Rushed shipping speeds up how quickly we process your order before it is handed over to the shipping carrier. Expedited shipping, on the other hand, refers to faster delivery times provided by the shipping carrier.
Is there an extra fee for rushed shipping?
Yes, there is an additional fee for rushed shipping. This fee is for prioritizing your order in our processing queue and is not related to the shipping cost.
How do I select rushed shipping for my order?
When placing your order, you may checkout as usual. Please send us a message before or after placing your order to discuss the associated fees for this service. You may contact us directly at support@sdxotic.com.
INTERNATIONAL ORDERS
We ship worldwide!
Carriers: Most international orders are shipped via USPS Priority Mail International, but some may be shipped with UPS or DHL, depending on the destination and shipping options.
USPS Priority Mail International: Typically arrives within 5–8 business days.
Details: This is a cost-effective option that includes tracking and limited insurance coverage. Actual delivery times may vary based on customs processing in your country.
USPS Express International: Usually arrives within 3–5 business days.
Details: This is a faster option with tracking, insurance, and priority handling. Like Priority Mail, delivery times depend on customs clearance and your location.
For either service, unexpected delays can occur due to customs or local postal services.
WHOLESALE INFORMATION
Bundles: Choose from any of the bundles listed in our wholesale catalog.
Custom Requests: Outfits not included in the listings can be substituted or added upon request.
Custom Bundles: Custom bundles starting at MOQ of 10 pieces unless otherwise specified. Please send your wholesale order choices to us via email at support@sdxotic.com.
For more details or to request a quote, feel free to reach out to us!
Wholesale Shipping
Wholesale and custom orders typically take 1-2 weeks for order processing and shipping. Some wholesale orders ship out in just a few days depending on which styles you order.
HOW TO CARE FOR YOUR SD XOTIC GEAR
Hand Wash: For best results, hand-wash your items in cold or lukewarm water and air dry.
Machine Wash: If machine washing, use a mesh laundry bag and select the delicate setting.
Drying: Air drying is recommended, but you may tumble dry on medium to low heat if necessary.
Proper care will keep your gear looking vibrant and lasting longer!
REVIEWS
Happy with your order? We’d greatly appreciate it if you could leave a review! If your review includes a photo or video, please contact us directly at support@sdxotic.com, and you may receive a discount code for future purchases as a thank you.
RETURNS/LOST OR STOLEN PACKAGES
What is your return policy?
All items are classified as lingerie and are final sale. For lost or stolen packages, please contact your delivery service provider to file a claim.
As an exotic wear store, SD Xotic operates on an All Sales Final policy, as all items are considered lingerie.
NEED MORE HELP
Still need help?
You can contact us directly at support@sdxotic.com. For less urgent inquiries, feel free to visit SDXOTIC on Instagram and send us a direct message. For a quicker response or if we haven’t addressed your message yet, please comment under one of our posts.
Please note that SD Xotic is rapidly growing, and commenting under a post will help us see your message and respond as quickly as possible.